Mobile App
Privacy Policy
Effective date: October 15th, 2026
This Privacy Policy explains how Viewz Financial Solutions, a company registered in Israel under number 516876000, with its registered office at Ramat Gan ("Viewz", "we", "us" or "our"), collects, uses, shares and protects personal data when you use the Viewz mobile application for iOS and Android (the "App"). It should be read together with the Viewz Mobile Terms of Use at https://www.viewz.co/terms.
In short: the App is a business tool. It collects only the data needed to sign you in, show you your organization's data and answer your questions in Vizion. We do not sell personal data, we do not use it for advertising, and we do not track you across other companies' apps or websites.
1. Who is responsible for your data
The App is used by employees, advisers and other individuals who have been given access by an organization that subscribes to Viewz (the "Customer").
Customer data. For the business and financial data of the Customer that you view in the App, and for the content you submit about it, the Customer is the controller (or "database owner") and Viewz acts as its processor under the Customer's agreement with us. Requests about that data should be directed to the Customer, and we will assist the Customer as required.
Account and technical data. For the account, authentication and technical data we need to provide, secure and support the App, Viewz is the controller.
2. Personal data we collect
| Category | Data | Source | Purpose |
|---|---|---|---|
| Account data | Work email address, name, internal user ID, the organizations and entities you are permitted to access, and your role | The Customer and you | Sign-in, access control, account administration |
| Authentication data | One-time sign-in codes, session and refresh tokens, sign-in and sign-out times | Generated when you sign in | Verify your identity and keep your session secure |
| Vizion content | The questions you submit, Vizion's answers, and related timestamps and conversation history | You and the Service | Provide Vizion, show your conversation history, support, security and misuse prevention |
| Customer financial data | Ledger, bank, card, payables, receivables and report data of the Customer, which may include names of counterparties and employees | The Customer's Viewz account | Display it to you and answer your questions about it |
| Technical and audit data | IP address, device and operating-system type, app version, browser or client identifier (user agent), requests made, errors and timestamps | Collected automatically when you use the App | Security, fraud prevention, audit trail, troubleshooting and service reliability |
| Support data | Content of messages you send us and our replies | You | Respond to requests and support |
Data we do not collect. The App does not access your location, contacts, calendar, photos, camera, microphone or device files. It does not use advertising identifiers, cookies or tracking technologies for advertising, and it contains no third-party advertising or analytics software.
Biometric data. If you enable Face ID, Touch ID or fingerprint unlock, verification is performed entirely by your device's operating system. The App receives only a confirmation of whether verification succeeded. Viewz never receives, stores or has access to your biometric data.
Sensitive data. We do not ask for sensitive personal data. Please do not submit to Vizion personal data that is not needed for your question, particularly health, biometric or other special-category data.
3. How and why we use personal data
We use personal data only for the following purposes, and on the following legal bases where the law requires one:
| Purpose | Legal basis (where applicable) |
|---|---|
| Signing you in, authenticating you and maintaining your session | Performance of a contract; our legitimate interest in providing the Service to the Customer |
| Showing you the data the Customer has authorized you to access, and providing Vizion | Performance of a contract; processing on the Customer's instructions |
| Securing the App and Service, preventing fraud and misuse, and keeping audit logs | Legitimate interests; legal obligations |
| Troubleshooting, maintaining and improving the App and Service, including using aggregated or de-identified data | Legitimate interests |
| Communicating with you about the Service, including security notices and changes to our terms | Legitimate interests; performance of a contract |
| Complying with law, responding to lawful requests, and establishing, exercising or defending legal claims | Legal obligations; legitimate interests |
We do not use personal data for advertising or marketing profiling, and we do not make decisions about you based solely on automated processing that produce legal or similarly significant effects on you.
4. Vizion and AI processing
When you ask Vizion a question, your question, relevant parts of your conversation history and the relevant Customer data are sent to third-party AI model providers so that they can generate an answer. Our current AI model providers are Anthropic, OpenAI, Mistral AI and Cohere. We may change providers from time to time.
We use these providers under commercial terms that restrict them to processing the data to provide their services to us, and that do not permit them to use it to train their general-purpose models.
Vizion's answers are generated automatically and may be inaccurate. See the Terms of Use for important limitations.
5. How we share personal data
We disclose personal data only as follows:
- Service providers (sub-processors) that process data on our behalf and under our instructions, bound by written confidentiality and data protection obligations: Amazon Web Services (cloud hosting and storage); Descope (authentication, session management and delivery of sign-in codes by email); and the AI model providers listed in section 4. An up-to-date list is available on request at privacy@viewz.co.
- The Customer. Administrators of the Customer's account may access information about your account and your use of the Service, including audit records.
- Legal and safety. Where we believe in good faith that disclosure is required by law, regulation, legal process or a governmental request, or is necessary to protect the rights, property or safety of Viewz, our customers, users or others, or to detect and prevent fraud or security issues.
- Business transfers. In connection with a merger, acquisition, financing, reorganization or sale of all or part of our business, subject to confidentiality obligations and to this Privacy Policy.
- With your instructions. Where you or the Customer direct us to share data.
We do not sell personal data, and we do not "share" personal data for cross-context behavioral advertising, as those terms are defined under California law.
6. Data stored on your device
The only personal data the App saves on your device is your session tokens, which are kept in the device's encrypted secure storage (the iOS Keychain or Android's Keystore-backed storage). Data you view in the App is held temporarily in memory while the App is running and is not saved to the device. When you sign out, the App ends your session on our servers and removes the session tokens and any data held in memory. On iOS, Keychain items may remain on the device after the App is deleted, so we recommend that you sign out before deleting the App.
7. Security
We use administrative, technical and organizational measures designed to protect personal data, including encryption in transit (TLS), encryption at rest, role- and entity-based access controls, password-less sign-in with one-time codes, short-lived sessions, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please notify us immediately at privacy@viewz.co if you believe your account or device has been compromised. We will notify you and/or the Customer and the relevant authorities of a personal data breach where required by law.
8. Retention
Account data is kept while you have access to the Service through the Customer, and is deleted or de-identified within a reasonable period after your access ends, unless we must keep it longer.
Vizion content and Customer financial data are kept for the duration of the Customer Agreement and deleted in accordance with it.
Technical and audit logs are kept for up to 7 years for security and audit purposes.
We may keep data for longer where required by law, to resolve disputes, to enforce our agreements, or to establish, exercise or defend legal claims.
9. International data transfers
Our primary data storage is on Amazon Web Services servers in the European Union (Ireland). Some of our service providers, including our AI model providers, process data in the United States and other countries. Viewz may also access data from Israel. Where personal data is transferred to a country that does not provide an adequate level of protection under applicable law, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms. You may request more information at privacy@viewz.co.
10. Your rights
Depending on where you live, and subject to applicable law (including the EU and UK General Data Protection Regulation, the Israeli Protection of Privacy Law, 5741-1981 and its regulations, and U.S. state privacy laws such as the California Consumer Privacy Act), you may have the right to: access your personal data; correct it; delete it; restrict or object to its processing; receive a copy in a portable format; withdraw consent where processing is based on consent; and not be discriminated against for exercising these rights.
To exercise a right, contact us at privacy@viewz.co from the email address linked to your account. We may need to verify your identity before responding, and we will respond within the time required by law.
Where we process data as the Customer's processor, we will refer your request to the Customer and assist it as required.
You also have the right to lodge a complaint with your local data protection authority, such as the Israeli Privacy Protection Authority or the supervisory authority in your EU member state. We would appreciate the chance to address your concern first.
11. Account and data deletion
You can request deletion of your Viewz account and the personal data associated with it at any time by emailing privacy@viewz.co from the email address linked to your account, with the subject line "Delete my account", or by using https://www.viewz.co/account-deletion.
We will confirm receipt, verify the request and complete the deletion within 30 days. We will also inform the Customer, because the Customer manages your access.
We may retain data where we are legally required to, where it is needed for security, fraud prevention or legal claims, or where it forms part of the Customer's business records that the Customer is entitled or required to keep (for example accounting records and audit trails). Retained data remains protected by this Privacy Policy.
The Customer's administrator can also remove your access to the Service at any time.
12. Children
The App is intended for business use by adults only. It is not directed at anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted at https://www.viewz.co/privacy with a new effective date. If a change is material, we will give reasonable notice in the App or by email before it takes effect.
14. Language
This Privacy Policy is written in English. Any translation is provided for convenience only; if there is any conflict, the English version prevails.
15. Contact us
Viewz Financial Solutions, 21st Aba Hilel Rd, Ramat Gan, Israel. Privacy questions and requests: privacy@viewz.co.